How do I make a transaction within 【JU.com Wallet】?
Ensure you have sufficient assets (like USDT) in your wallet for the transaction. Go to the "Trade" section in the app, select the trading pair you wish to trade (e.g., BTC/USDT). Enter the amount you want to buy or sell, click "Swap" to authorize the transaction, and confirm the transaction details (including price and fees).
What should I do if I get an "Insufficient Gas Fee" prompt during a transaction?
Transactions on a blockchain require payment of network gas fees. Please ensure your wallet address holds the native token of the corresponding blockchain to pay for gas fees (for example, you need to hold sufficient ETH for transactions on the Ethereum network). If the gas fee is insufficient, you need to deposit the corresponding native token.
What is Slippage? Why is a Slippage Tolerance displayed before transaction confirmation?
Slippage refers to the difference between the expected price of an order and the actual price at which it is executed. Setting a "Slippage Tolerance" (e.g., 0.5%) before confirming the transaction is to protect you from significant price deviations caused by high market volatility. If the actual slippage exceeds your set tolerance, the transaction will fail to prevent potential losses. During periods of high market volatility, it is advisable to appropriately increase your slippage tolerance.
What causes a transaction to fail?
Transaction failures can be caused by: slippage set too low, insufficient liquidity for the trade, insufficient gas fees, or duplicate transactions.
Why is my transaction stuck in a "Pending" state?
This is usually caused by congestion on the current blockchain network. Transactions need to be confirmed and included in a block by miners/validators. The more congested the network, the longer the waiting time might be. You can wait patiently, as transactions usually succeed eventually. If it remains unconfirmed for a long time, you can also try speeding up the transaction from within your transaction history.
How can I view my transaction history?
Click the history icon in the upper right corner of the "Trade" interface. You can view detailed information for all your orders there, including time, price, amount, and status.
How do I contact customer support if I encounter a transaction problem?
If you encounter any other issues, you can contact us via the following methods:
Within the app, click "Exchange" -> "Contact Online Support" in the upper right corner to directly submit your question.
Please have your wallet address, problem description, and relevant screenshots ready so we can assist you more quickly.
