Dear Ju.com Users,
To cooperate with the financial audit requirements of Ju.com’s listed company entity and ensure compliance of financial statements and transparency of fund flows, Ju.com will initiate a dedicated compliance review process.
This initiative aims to further enhance platform compliance and strengthen asset management security. During this period, to avoid any impact on your withdrawal requests, relevant users are requested to actively cooperate in updating and completing their compliance information.
I. Withdrawal Processing Instructions
1. Information Update: Please follow the on-page instructions to promptly supplement or update your KYC compliance information.
2. Processing Timeline: After you submit complete and qualified compliance documents, the platform will complete the review within 3 business days. Once approved, you may proceed with withdrawals. Alternatively, after the financial audit is completed within 7 business days, all user accounts will return to normal status and withdrawals can be processed through the standard procedure.
3. Please Stay Updated: We recommend that you continue monitoring your account status and system notifications during this process to stay informed of the review progress and related results in a timely manner.
II. Special Notice
This compliance review is a necessary part of the listed company’s audit procedures. We will strictly adhere to data privacy protection principles and ensure that all collected information is used solely for financial compliance audit purposes.
If you have any questions, please contact our customer support team through official support channels. Thank you for your cooperation and support in Ju.com’s compliance development process.
Ju.com Operations Team
May 26, 2026