Dear Ju.com Users,
In response to the malicious dumping incident involving certain project teams in the “Discovery Zone,” our risk control and security team is accelerating the investigation. The latest progress is as follows:
Investigation Progress
At present, the team has completed the tracking of fund flows and identity verification for the first batch of affected accounts. It has been confirmed that some accounts are not directly related to the malicious dumping activities.
Phased Unblocking Plan
To restore normal trading order as soon as possible, we will adopt a phased and batch-based approach:
- Phase 1 (Effective immediately): Accounts that have been reviewed and confirmed compliant will gradually have their permissions restored.
- Phase 2: Accounts with suspected connections but insufficient evidence will undergo further verification and be handled accordingly after confirmation.
- Continued Restrictions: Accounts of project parties confirmed to be directly involved in malicious dumping or illicit benefit transfers will remain banned until investigations are completed in coordination with relevant authorities.
Thank you for your patience and understanding of our risk control efforts.
Ju.com Operations Team
April 13, 2026