Dear users,
Due to an OPEN risk limit anomaly, some users were subjected to forced liquidation under abnormal circumstances. The platform promptly carried out technical checks and fixes, and system stability has now been fully confirmed.
Compensation Progress
- All affected users are expected to receive full compensation by September 10, 2025;
- The compensation covers:
- Realized PnL from forced liquidations
- Related transaction fees
- Funds will be credited to users’ futures accounts, with system notifications sent once completed.
Follow-up Measures
- We have conducted a full review and optimization of risk limit settings, adding multiple layers of risk control validation to prevent recurrence;
- The platform will continue to strengthen risk monitoring and internal audits to further enhance system stability and trading security.
At Ju.com, the safety of user funds and the quality of trading experience are always our top priorities. While this incident has been properly addressed, we sincerely apologize for the inconvenience caused. Thank you for your trust and continued support. We will keep working to ensure the highest level of security for your trading.
For any questions, please contact our 24/7 official customer support.
Ju.com Future Team
September 10, 2025
Terms and Conditions
Ju.com reserves the right to disqualify participants, particularly those engaging in malicious activities to profit from the event, including creating multiple accounts to obtain additional rewards or any other illegal, fraudulent, or harmful behavior.
Ju.com reserves the right to modify the terms of this event without prior notice.
Ju.com reserves the final interpretation right of this event. For any questions, please contact the customer service team.
Risk Warning:
Blockchain startup projects may involve significant risks in operations, underlying technology, and regulatory environments. Participation requires in-depth technical and financial knowledge to understand inherent risks. Users are advised to conduct due diligence or consult professional advice before making any investment decisions. The prices of digital assets related to blockchain projects may be highly volatile, and investments may result in significant or total losses. Ju.com does not provide any investment advice.