Dear Users:
Regarding the triggering of the price drop compensation mechanism after the OSTRA IEO project went live, the platform has verified that the issue primarily stemmed from errors in the project team's market capitalization management process, resulting in their failure to fully fulfill obligations related to market maintenance and expected commitments.
To safeguard user rights, the platform has promptly activated the "IEO Price Drop Protection Mechanism" and locked the project team's market-making margin, which will be fully utilized for market compensation. Additionally, losses incurred by users who participated in the IEO will be reimbursed 1:1 with an equivalent amount of USDT. This demonstrates the platform's commitment to taking concrete actions to fulfill its responsibilities and prevent users from bearing losses that should rightfully be shouldered by the project team. Compensation will be distributed within three business days.
The platform remains dedicated to providing a fair and secure trading environment for all users and maintains a "zero-tolerance" policy toward any actions that harm user interests. We appreciate the community's ongoing oversight and support and will continue to refine our mechanisms to ensure the long-term healthy development of the platform's ecosystem.
Thank you for your understanding and support!
JuCoin Team
August 15, 2025