Dear users:
We noticed that during the period from 16:07 to 16:09 Beijing time on August 1, 2025, there was an abnormal pinning trend in the ETH trading pair, which affected some users during this period.
JuCoin has completed the review of the transaction data during this period, confirming that the losses caused to users due to abnormal system market conditions will be uniformly compensated.
Please contact our online customer service or submit a ticket for affected users. We will handle the relevant compensation matters for you as soon as possible. We apologize for any inconvenience caused and thank you for your understanding and support.
JuCoin Team
August 1, 2025
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